|(i) Service Delivery at the CEB|
|The response time to the requests of customers is a very important aspect of service delivery and requires close monitoring.
|(ii) Reliability of Supply|
|The CEB is committed to improving its reliability of supply and preventing power interruptions by the continuous monitoring of its SAIDI and SAIFI indices in line with best international practices.|
|Table 1.0 and 2.0 below provides for SAIDI* ,SAIFI** and CAIDI figures for the past four years.|
Table 1.0 - SAIDI and SAIFI Figures for period 2013 to 2017
|* SAIDI is the System Average Interruption Duration Index i.e. the average duration of interruption of electricity experienced by a customer during the year.
|** SAIFI is System Average Interruption Frequency Index i.e. the average number of times a customer has experienced interruption of electricity during the year.
|Table 2.0 – CAIDI Figures for period 2013 to 2017|
|Table 3.0 Indices for Port Louis Region only|
(iii) System Losses
|Figures for System Losses.|
Maximum Recorded Demand as at date: 491.7 MW (Jan 2019)