INCREASING OR DECREASING YOUR DECLARED LOAD

Residential Customers

Should you wish to apply for an increase or decrease in your declared load, you can contact us at any of our Customer Service Centres by quoting your Contract Account or Business Partner Number, as reference, and making your request in writing or in person. A copy of National Identification Card will be required for identification purposes. 

You can also email us your request together with the required information and scanned document to customerservice@ceb.intnet.mu. A processing fee, as per applicable rates, may be claimed to you based on your actual declared load and requested load demand.

Commercial/Industrial Customers 

Should you wish to apply for an increase or decrease in your declared load, you can contact us at any of our Customer Service Centres by quoting your Contract Account or Business Partner Number, as reference, and making your request in writing. A copy of the National Identification Card of the Company Director and Certificate of Incorporation of the company will be required for processing the application. 

You can also email us your request together with the scanned copies of the above requested documents to customerservice@ceb.intnet.mu. A processing fee, as per applicable rates, may be claimed to you based on the actual loading and requested load demand.